Claims Management

Negotiation with insurers is another critical part of claims management. Insurers may sometimes try to minimize payouts or delay settlements, leading to frustration and financial strain for you. Our claims team acts as an advocate for you, negotiating with insurers on your behalf to ensure that a fair and reasonable settlement is reached. By leveraging our expertise and understanding of insurance policies and regulations, we can secure better outcomes for our clients.

In addition to negotiating with insurers, we also collaborate with loss adjusters to assess the extent of the damages and determine the appropriate compensation. Loss adjusters play a crucial role in investigating and validating claims, but their assessments may not always align with your expectations. we work closely with loss adjusters to provide additional evidence, challenge their findings when necessary, and ensure that the claimant is compensated fairly based on the actual losses incurred.

Our Claims Department is dedicated to providing you with a seamless service. With dedicated teams staffed with trained claims professionals with specialist knowledge in key areas including motor and property/liability claims, it couldn’t be simpler getting in touch to tell us about any incident that has occurred.

We consult with you throughout the life of a claim, from inception to regular review, settlement, and conclusion. We combine our technical ability, negotiation skills, reputation, and intimate understanding of your policy to ensure that potentially complex issues are appropriately managed.

We provide as part of our service:

• A dedicated Claim Team to agree and arrange service standards and processes with you.
• A pre-appointed Loss Adjustor – who will meet with your pre-loss to ensure they understand your business and insurance program long before a claim.
• Periodic Claims Updates and Review Meetings
• Challenge of insurer claims reserving, to proactively protect your claims experience.
• These strategies and capabilities ensure a full claims management service – from incident recording and response/acknowledgement through to resolution.